How can I contact NetCents support?

There are several ways to get in touch with NetCents


Submit a request here or send an email to

1. Fill in your name and email address you use to sign into NetCents

2. Fill in the subject line 

3. Select the department you would like to speak with

4. Provide as much detail as possible regarding your issue

We strive to respond to your request within 1 business day (it's usually much faster).

Live Chat
Log in to your merchant account and click on the chat icon to begin talking to us 

We typically reply in a few minutes during business hours which is
Monday - Friday: 9:00 am to 5:00pm PST


We can support you over the phone as well during the following business hours:
Monday - Friday: 9:00am to 5:00pm PST

Phone #: 1-833-NET-CENT or 1-833-638-2368 

Ext 1 for Merchant Support

Ext 2 for User Support

Social Media 

We use social media to provide status updates regarding NetCents products.  For security and privacy reasons, we're unable to assist with account-specific issues via Social Media. Please submit an email request for inquiries specific to your account.