Invoice Guide

The NetCents invoicing system delivers your business a straightforward way to send professional invoices, and give customers a secure and simple payment method. Follow our invoice guide to learn how to use the invoicing system.

Invoice Process: Creating Invoices & Customer Payment

Step 1. Log in to your Merchant Gateway Account.

Step 2. On the navigation menu, click "Invoices" > "Create New +" then select "Invoice" to create a new invoice. 

Step 3. Fill in the invoice form.

Note: You may need to create a new contact which can be done by clicking "Add new Recipient" either from the dropdown menu under "Select Recipient", or from the upper right corner.

Pay close attention to important details including the customer’s email address as the invoice will be sent directly to their email. 

Tip: If you "Save Recipient", the recipient's information will be saved on your account and will be available for future use.

You can choose to make this invoice recurring by selecting the "Recurring Invoice" option. For more information on that, please see our Recurring Billing Guide.

You can add the NetCents processing fee to your clients by clicking the checkbox "Add NetCents processing fee to invoice total." This will generate a new total that includes your processing fees.

You can also add a cusom fee by clicking the checkbox "Add custom fee to invoice total." You'll be able to give your custom fee a name and then it will show up as an additional line item in your invoice email. When your clients pay, they will see one total, but the email will display what the additional fee is for. 

Step 4: Click "Send Invoice". 

Shortly after, your customer will receive the invoice in their email with a "Pay Now" button. 

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Step 5: Customer to open the invoice and make a payment. 

This step is to be completed by the customer.  To learn about the customer payment process, or educate your customer on how to make a payment you can refer to this article: How To Pay An Invoice.

Step 6
: Once your customer pays the invoice, the status of the invoice will be updated to paid. 

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Congratulations on creating your invoice and receiving a crypto payment! 

In the event the customer underpays (payment received is less than the amount due) or overpays (payment received is greater than the amount due), visit the transactions guide to learn how you can handle underpaid/overpaid transactions. The transactions guide will also cover instructions on how to issue a customer refund.